Personal
Business
About Us

Buy Now
Devices
Plans
Rewards
Extras
Support

Thank you for helping us to fill out the survey. This survey will take approximately 5 minutes.

Name (no need full name):

Phone Number:

Age Group:

13-17 18-25 26-33 34-40 41-50 >50

Gender:

Male Female

Are you :

Malaysian Non Malaysian

Which state are you currently residing in?

Type of Plan

Prepaid Postpaid

Are you a New, Existing or Not a U Mobile customer? Choose 1 (ONE) answer only

How much do you spend on your Postpaid bill on a monthly basis?

Less than RM30 Between RM31-45
Between RM46-60 More than RM60

Are you a New, Existing or Not a U Mobile customer? Choose 1 (ONE) answer only

New Customer

Are you a new customer or switch over (MNP) to U Mobile?

New MNP

Which telco you were with before?

Is U Mobile your main line or secondary line?

U Mobile is my main line U Mobile is my secondary line

Which telco is your main line?

3 What are your main reason/s for choosing U Mobile? You can choose more than 1 (ONE) answers.

Affordable Price Plan

Good Network Coverage

Unlimited Data/Internet – all day and night

Unlimited Calls – all day and night

Affordable Mobile Phone Discounts

My family is using U Mobile

Rewards & Deals (e.g: Buy1 Free1, Discounts, Birthday Treat)

Value Added Services (e.g: RingbackTone, Roaming, Mobile Life Microinsurance)

Music and Entertainment (e.g: concerts, music shows, carnivals, Mobile Gaming)

Have you heard of U Mobile before?

Yes No

a What was your perception/thoughts of U Mobile network before sign U Mobile? Please only choose one (1) answer for each category.(1 = Terrible/Not satisfied, 5 = Great/Very Satisfied)

1 2 3 4 5

Your U Mobile Postpaid line is

Principle line which is registered under my own name Supplementary/share line provided by my family members

Are you currently on a device/phone contract?

Yes No

What is the contracted device/phone Model?

Why would you not sign up Postpaid Phone contract?

Are you a student or non-student?

Student Non-student

How are you connecting to the Internet for assignment/research purposes?You can choose more than 1 (ONE) answers.

Campus WiFi

Hostel WiFi

Friend's WiFi

My own Mobile Hotspot

Friend's Mobile Hotspot

Cyber Cafe

Others

Existing Customer

Is U Mobile your main line or secondary line?

U Mobile is my main line U Mobile is my secondary line

Which telco provider is your main line?

2 What services do you use for U Mobile line? You can choose more than 1 (ONE) answers.

Data for Social Media/Video App/Internet Call

Data for Mobile Gaming

Data for study purposes

Data for work purposes

Mainly for voice call only

3 How would you rate the quality of the U Mobile network based on the following criteria? Please only choose one (1) answer for each category.
(1 = Terrible/Not satisfied, 5 = Great/Very Satisfied)

A - Network Stability

1 2 3 4 5

B - Network Speed

1 2 3 4 5

C - Network Coverage

1 2 3 4 5

4 What are your main reason/s for choosing U Mobile? You can choose more than 1 (ONE) answers.

Affordable Price Plan

Good Network Coverage

Unlimited Data/Internet – all day and night

Unlimited Calls – all day and night

Affordable Mobile Phone Discounts

My family is using U Mobile

Rewards & Deals (e.g: Buy1 Free1, Discounts, Birthday Treat)

Value Added Services (e.g: RingbackTone, Roaming, Mobile Life Microinsurance)

Music and Entertainment (e.g: concerts, music shows, carnivals, Mobile Gaming)

5 How likely are you to recommend U Mobile to your family / friends based on our network / service?
(1 = Will not recommend, 5 = Will strongly recommend)

1 2 3 4 5

Where do you USUALLY encounter network difficulties?Please only choose 1 (ONE) answer.

Your U Mobile Postpaid line is

Principle line which is registered under my own name Supplementary/share line provided by my family members

Are you currently on a device/phone contract?

Yes No

What is the contracted device/phone Model?

Why do you not sign up a Postpaid Phone contract?

Are you a student or non-student?

Student Non-student

How are you connecting to the Internet for assignment/research purposes?You can choose more than 1 (ONE) answers.

Campus WiFi

Hostel WiFi

Friend's WiFi

My own Mobile Hotspot

Friend's Mobile Hotspot

Cyber Cafe

Others

Do you have the MyUMobile app installed?

Yes No

OLO's Customer

Which telco provider you are currently subscribing?

Is this your main line?

Yes No

What is you telco main line?

Do you have a secondary line?

Yes No

What is you telco secondary line?

4 Why would you choose your current telco provider? You can choose more than 1 (ONE) answers.

Affordable Price Plan

Good Network Coverage

Unlimited Data/Internet – all day and night

Unlimited Calls – all day and night

Affordable Mobile Phone Discounts

My family is using U Mobile

Rewards & Deals (e.g: Buy1 Free1, Discounts, Birthday Treat)

Value Added Services (e.g: RingbackTone, Roaming, Mobile Life Microinsurance)

Music and Entertainment (e.g: concerts, music shows, carnivals, Mobile Gaming)

Have you tried U Mobile network before?

Yes No

What were your main reason to port out/switch over to other telco provider?

Will you consider to try out U Mobile again if U Mobile improves your main reason above?

Yes No

Please specify the other reason why?

Will you consider to try out U Mobile if there's 7-day postpaid trial plan for you?

Yes No

Your current Postpaid line is

Principle line which is registered under my own name Supplementary/share line provided by my family members

Are you currently on a device/phone contract?

Yes No

What is the contracted device/phone Model?

Why do you not sign up a Postpaid Phone contract?

Are you a student or non-student?

Student Non-student

How are you connecting to the Internet for assignment/research purposes?You can choose more than 1 (ONE) answers.

Campus WiFi

Hostel WiFi

Friend's WiFi

My own Mobile Hotspot

Friend's Mobile Hotspot

Cyber Cafe

Others

New Customer

Are you a new customer or switch over (MNP) to U Mobile?

New MNP

Which telco you were with before?

Is U Mobile your main line or secondary line?

U Mobile is my main line U Mobile is my secondary line

Which telco is your main line?

3 What are your main reason/s for choosing U Mobile? You can choose more than 1 (ONE) answers.

Affordable Price Plan

Good Network Coverage

Unlimited Data/Internet – all day and night

Unlimited Calls – all day and night

Affordable Mobile Phone Discounts

My family is using U Mobile

Rewards & Deals (e.g: Buy1 Free1, Discounts, Birthday Treat)

Value Added Services (e.g: RingbackTone, Roaming, Mobile Life Microinsurance)

Music and Entertainment (e.g: concerts, music shows, carnivals, Mobile Gaming)

Have you heard of U Mobile before?

Yes No

4a What was your perception/thoughts of U Mobile network before sign U Mobile?
Please only choose one (1) answer for each category.
(1 =Terrible/Not satisfied, 5 = Great/Very Satisfied)

1 2 3 4 5

Are you on any Internet Plan?

Yes No

Which internet plan are you using?

Hourly pass Daily pass
Weekly pass Monthly pass

Do you use your data for hotspot?

Yes No

How much mobile data do you use in a month?

Less than 1GB

Between 2GB – 5GB

Between 6GB – 10GB

More than 10GB

I am not sure

9 Please rank 1 to 4 on the below on your data usage (1 is most frequent and 4 is the least frequent)

A - Social Media (Facebook, Instagram, Twitter, Tik-Tok, etc

1 2 3 4

B - Social Messaging (Whatsapp, Facebook Messenger, etc)

1 2 3 4

C - Mobile Gaming (Mobile Legends, PUBG, Clash of Clan, Clash Royale etc)

1 2 3 4

D - Search for information; general information, assignment research

1 2 3 4

10 Which option do you normally use when making calls to family and friends?
Choose 1 (ONE) answer only

I use Internet calls to contact friends/ family (Internet calls such as WhatsApp call)

I use normal dial from my mobile phone

I use house phone to make calls

Will you consider switching to a Postpaid plan in the future?

Yes No

12 What would make you switch to a Postpaid plan?

When I want to get a good phone deal

When there is a bill rebate to lower the monthly fee

When my Prepaid monthly usage is getting higher and hit RM:

When it is convenient for me to pay bill

I will switch to a supplementary line first (my parents can pay my bill)

Others :

7 Why would you not want a Postpaid plan

I prefer Prepaid plan.

It is not registered under my name.

I don’t know how to change to Postpaid plan and still keep my Prepaid number.

I don’t know how Postpaid plan works

Others:

Are you a student or non-student?

Student Non-Student

9 How are you connecting to the Internet for assignment/research purposes?
You can choose more than 1 (ONE) answers.

Campus WiFi

Hostel WiFi

Friend’s WiFi

My own Mobile Hotspot

Friend’s Mobile Hotspot

Cyber Café

Others:

Existing Customer

Is U Mobile your main line or secondary line?

U Mobile is my main line U Mobile is my secondary line

Which telco is your main line?

2 What services do you use for U Mobile line?
You can tick more than 1 services.

Data for Social Media/ Video App/Internet Call

Data for Mobile Gaming

Data for study purposes

Data for work purposes

Mainly for voice call only

3 How would you rate the quality of the U Mobile network based on the following criteria? Please only choose one (1) answer for each category.
(1 = Terrible/Not satisfied, 5 = Great/Very Satisfied)

Network Stability

1 2 3 4 5

Network Speed

1 2 3 4 5

Network Coverage

1 2 3 4 5

4 What are your main reason/s for choosing U Mobile? You can choose more than 1 (ONE) answers.

Affordable Price Plan

Good Network Coverage

Unlimited Data/Internet – all day and night

Unlimited Calls – all day and night

Affordable Mobile Phone Discounts

My family is using U Mobile

Rewards & Deals (e.g: Buy1 Free1, Discounts, Birthday Treat)

Value Added Services (e.g: RingbackTone, Roaming, Mobile Life Microinsurance)

Music and Entertainment (e.g: concerts, music shows, carnivals, Mobile Gaming)

5 How likely are you to recommend U Mobile to your family / friends based on our network / service?
(1 = Will not recommend, 5 = Will strongly recommend)

1 2 3 4 5

6 Where do you USUALLY encounter network difficulties?
Please only choose one (1) answer.

Are you on any Internet Plan?

Yes No

Which internet plan are you using?

Hourly pass Daily pass
Weekly pass Monthly pass

Do you use your data for hotspot?

Yes No

How much mobile data do you use in a month

Less than 1GB

Between 2GB – 5GB

Between 6GB – 10GB

More than 10GB

I am not sure

11 Please rank 1 to 4 on the below on your data usage (1 is most frequent and 4 is the least frequent)

A - Social Media (Facebook, Instagram, Twitter, Tik-Tok, etc

1 2 3 4

B - Social Messaging (Whatsapp, Facebook Messenger, etc)

1 2 3 4

C - Mobile Gaming (Mobile Legends, PUBG, Clash of Clan, Clash Royale etc)

1 2 3 4

D - Search for information; general information, assignment research

1 2 3 4

12 Which option do you normally use when making calls to family and friends?
Choose 1 (ONE) answer only

I use Internet calls to contact friends/ family (Internet calls such as WhatsApp call)

I use normal dial from my mobile phone

I use house phone to make calls

Will you consider switching to a Postpaid plan in the future?

Yes No

7 What would make you switch to a Postpaid plan?

When I want to get a good phone deal

When there is a bill rebate to lower the monthly fee

When my Prepaid monthly usage is getting higher and hit RM:

When it is convenient for me to pay bill

I will switch to a supplementary line first (my parents can pay my bill)

Others :

9 Why would you not want a Postpaid plan

I prefer Prepaid plan.

It is not registered under my name.

I don’t know how to change to Postpaid plan and still keep my Prepaid number.

I don’t know how Postpaid plan works

Others:

Are you a student or non-student?

Student Non-Student

11 How are you connecting to the Internet for assignment/research purposes?
You can choose more than 1 (ONE) answers.

Campus WiFi

Hostel WiFi

Friend’s WiFi

My own Mobile Hotspot

Friend’s Mobile Hotspot

Cyber Café

Others:

Do you have the MyUMobile app installed?

Yes No

Other OLOs Customer

Which telco provider you are currently subscribing?

Is this your main line?

Yes No

Which telco provider is your main line?

Do you have a secondary line?

Yes No

4 Why would you choose your current telco provider?You can choose more than 1 (ONE) answers.

Affordable Price Plan

Good Network Coverage

High Speed Data (Internet) for surfing

Unlimited Data (Internet) all day and night

Affordable Mobile Phone Discounts

My parents uses the telco/network provider above

Music and Entertainment (e.g: concerts, music shows, carnivals, Mobile Gaming)

Value Added Services (e.g: RingbackTone, Roaming, Mobile Life Microinsurance)

Rewards & Deals (e.g: Buy1 Free1, Discounts, Birthday Treat)

Have you tried U Mobile network before?

Yes No

What were your main reason to port out/switch over to other telco provider?

Expensive price plan

Poor network coverage

Poor Customer Service

Difficult to find outlet to buy top up

Other telco provider Postpaid plan is much more worth it

Other telco provider offered Postpaid device bundle

Will you consider to try out U Mobile again if U Mobile improves your main reason above?

Yes No

Will you consider to try out U Mobile if there's a 7-day prepaid trial plan for you?

Yes No

Are you on any Internet Plan?

Yes No

Which internet plan are you using?

Hourly pass

Daily pass

Weekly pass

Monthly pass

Do you use your data for hotspot?

Yes No

How much mobile data do you use in a month?

Less than 1GB

Between 2GB – 5GB

Between 6GB – 10GB

More than 10GB

I am not sure

13 Please rank 1 to 4 on the below on your data usage (1 is most frequent and 4 is the least frequent)

A - Social Media (Facebook, Instagram, Twitter, Tik-Tok, etc

1 2 3 4

B - Social Messaging (Whatsapp, Facebook Messenger, etc)

1 2 3 4

C - Mobile Gaming (Mobile Legends, PUBG, Clash of Clan, Clash Royale etc)

1 2 3 4

D - Search for information; general information, assignment research

1 2 3 4

14 Which option do you normally use when making calls to family and friends?
Choose 1 (ONE) answer only

I use Internet calls to contact friends/ family (Internet calls such as WhatsApp call)

I use normal dial from my mobile phone

I use house phone to make calls

Will you consider switching to a Postpaid plan in the future?

Yes No

16 What would make you switch to a Postpaid plan?

When I want to get a good phone deal

When there is a bill rebate to lower the monthly fee

When my Prepaid monthly usage is getting higher and hit RM:

When it is convenient for me to pay bill

I will switch to a supplementary line first (my parents can pay my bill)

Others :

17 Why would you not want a Postpaid plan

I prefer Prepaid plan.

It is not registered under my name.

I don’t know how to change to Postpaid plan and still keep my Prepaid number.

I don’t know how Postpaid plan works

Others:

Are you a student or non-student?

Student Non-Student

19 How are you connecting to the Internet for assignment/research purposes?
You can choose more than 1 (ONE) answers.

Campus WiFi

Hostel WiFi

Friend’s WiFi

My own Mobile Hotspot

Friend’s Mobile Hotspot

Cyber Café

Others: