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2
3
4
5
6
7
8
8

9

New Customer

1
2
3

4
a
5
6

Existing Customer

1
2

3
A - Network Stability
B - Network Speed
C - Network Coverage
4

6
7
8

9

OLO's Customer

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2
3
4

5
6
7
8

New Customer

1
1a
2
2a
3

4
4a
5
6

7
8
Less than 1GB
Between 2GB – 5GB
Between 6GB – 10GB
More than 10GB
I am not sure
9
A - Social Media (Facebook, Instagram, Twitter, Tik-Tok, etc
B - Social Messaging (Whatsapp, Facebook Messenger, etc)
C - Mobile Gaming (Mobile Legends, PUBG, Clash of Clan, Clash Royale etc)
D - Search for information; general information, assignment research
10
I use Internet calls to contact friends/ family (Internet calls such as WhatsApp call)
I use normal dial from my mobile phone
I use house phone to make calls
6
12
When I want to get a good phone deal
When there is a bill rebate to lower the monthly fee
When my Prepaid monthly usage is getting higher and hit RM:
When it is convenient for me to pay bill
I will switch to a supplementary line first (my parents can pay my bill)
Others :
7
I prefer Prepaid plan.
It is not registered under my name.
I don’t know how to change to Postpaid plan and still keep my Prepaid number.
I don’t know how Postpaid plan works
Others:
8
9

Existing Customer

1
1a
2

3
        Network Stability
        Network Speed
       Network Coverage
4

5
6
7
8

9
10
Less than 1GB
Between 2GB – 5GB
Between 6GB – 10GB
More than 10GB
I am not sure
11
A - Social Media (Facebook, Instagram, Twitter, Tik-Tok, etc
B - Social Messaging (Whatsapp, Facebook Messenger, etc)
C - Mobile Gaming (Mobile Legends, PUBG, Clash of Clan, Clash Royale etc)
D - Search for information; general information, assignment research
12
I use Internet calls to contact friends/ family (Internet calls such as WhatsApp call)
I use normal dial from my mobile phone
I use house phone to make calls
13
7
When I want to get a good phone deal
When there is a bill rebate to lower the monthly fee
When my Prepaid monthly usage is getting higher and hit RM:
When it is convenient for me to pay bill
I will switch to a supplementary line first (my parents can pay my bill)
Others :
9
I prefer Prepaid plan.
It is not registered under my name.
I don’t know how to change to Postpaid plan and still keep my Prepaid number.
I don’t know how Postpaid plan works
Others:
8
11

10

Other OLOs Customer

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2
2
3
4

5
6
Expensive price plan
Poor network coverage
Poor Customer Service
Difficult to find outlet to buy top up
Other telco provider Postpaid plan is much more worth it
Other telco provider offered Postpaid device bundle
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8
9
8
Hourly pass
Daily pass
Weekly pass
Monthly pass
11
12
Less than 1GB
Between 2GB – 5GB
Between 6GB – 10GB
More than 10GB
I am not sure
13
A - Social Media (Facebook, Instagram, Twitter, Tik-Tok, etc
B - Social Messaging (Whatsapp, Facebook Messenger, etc)
C - Mobile Gaming (Mobile Legends, PUBG, Clash of Clan, Clash Royale etc)
D - Search for information; general information, assignment research
14
I use Internet calls to contact friends/ family (Internet calls such as WhatsApp call)
I use normal dial from my mobile phone
I use house phone to make calls
15
16
When I want to get a good phone deal
When there is a bill rebate to lower the monthly fee
When my Prepaid monthly usage is getting higher and hit RM:
When it is convenient for me to pay bill
I will switch to a supplementary line first (my parents can pay my bill)
Others :
17
I prefer Prepaid plan.
It is not registered under my name.
I don’t know how to change to Postpaid plan and still keep my Prepaid number.
I don’t know how Postpaid plan works
Others:
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19